I agree with the other poster, as soon as the ownership changed, the prices went up. You do expect a small increase, but the increase was significant. Your pricing was better then other storage facilities making it more attractive, even though your facility is kind of "remote" in relation to other storage facilities. Your location, is further from Fort Myers making it a longer drive coming from the west so keeping your pricing lower then your competitors is really in your own best interest to attract more clients.
It's convienent it would be better if we had owners of the place longer then 1year you get to know them they we have new owners hope the new people are there for awhile
Raise the rental price every year.
The property managers there at storage of America one by the name of Pat (lady) that looks like Pat or that and another skinny property manager that I did not get a name for but these 2 characters have no personality or have no kind of courtesy and experience to deal with customer and need training in customer service. Customers come there to give storage of America and uhaul business and these 2 are going to run them out of business treating customers like there nothing. Did not get a greeting when we walked in or a thank you when we paid. Will not be going there again.
THEY STOLE MY THINGS FROM MY STORAGE!!!!!!!kept my things at this facility for over a year. After I closed out the storage I noticed a huge hockey bag containing clothes and jewelry was stolen from my storage. I spoke the the manager Patricia who completed seemed uninterested in resolving an issue at her facility. I asked to get copies of the video surveillance and she said they were only of the outside and could not give copies of those. She directed me to corporate. When I spoke to them they tell me the facility has to handle it. I also sent an email and they never even had the decency to respond. YOU'RE PROPERTY IS NOT SAFE AT THIS FACILITY...I DON'T RECOMMEND THEM AT ALL.
I have had a locker there for about 3 years. I was quite happy with the service when Rob owned the facility. It was easy to pay my bill, phone calls were promptly answered and returned and the e-mailed reminders for payments actually worked efficiently (they have been sporadic ever since the ownership change). I looked forward to my monthly call to pay my bill, as the phone call was always pleasant.
The inconsistent e-mail reminders have caused several late payment additional charges for me. I relied on the e-mail reminders, but no longer feel confident to do so. My track record for timely payments prior was 100%. When I discussed this with the person who I spoke with when I called in, I got the impression they had no concern for me or my request to have the late fee waived. I'm sure it was thrown in the trash as soon as I hung up. There was no follow up contact, or explanation as promised. It left me with the impression of this being just another business maximizing their bottom line with the late fee. My additional expense was simply more gain for them, so why put any effort into helping out a loyal client?
I do like to be fair with my comments and also point out the positives. The facility itself is clean and well kept. I feel safe there when I am the only person in there moving my possessions. Aside from my above points the facility does the job it's designed for. I feel that a little more understanding for the client would make this facility one that could be reviewed much more positively.
Storage Rentals Of America is a US Parking based in Lehigh Acres, Florida. Storage Rentals Of America is located at 1124 Village Lakes Blvd, Lehigh Acres, FL 33972, USA.
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