My wife and I stayed recently at this hotel. When a Microtel is clean and well attended we appreciate the value. This one is not, at least in our experience. When my wife entered the room we were first assigned, she freaked at seeing someone's belongings in the bathroom and the beds being unmaid, let out a yell and quickly exited. The front desk never apologized but marched me back up to that room, checked it, and with raised eyebrows mumbled a few things under breath about housekeeping, then assigned us another room right beside that one, again while blaming housekeeping and without an apology. Upon entering the new room we discovered towels and washcloths in disarray as though used and missing amenities. After leaving this unkempt property we discovered we had been charged two security deposits plus the price of the room. When I called to enquire about this and to share our experience, I asked for the front desk manager. The person who answered said that she was the manager and without apology took me over the hills and through the woods with a rude attitude and sarcastic tone before spouting off loudly in the phone and finally handing me over to an equally rude, sarcastic and unapologetic so-called manager. Stay tuned, if anyone mature enough, who cares enough and has enough integrity to resolve the issue or even address it, we'll let you know. Caution!
Not even worthy of 1 star. Rooms looked clean and freshly remodeled. After a closer look, wet areas in carpet all over room. There were also exposed electrical outlets. Paid for my rooms with a credit card, check in, three hours later $200 in deposits was charged to my account. When i asked the front desk why, they couldnt tell me why the previous employee never told me about it and had turned the sign that detailed the deposit towards the wall away from customers. Although im confused why you would charge a seperate deposit when you have my card on file. Food at restaraunt was ok. Drinks and food were incredibly over priced. $47 for 3 cuervo margaritas?? Oh and don't forget the complimentary breakfast. Or lack thereof. If you want a glass of juice you're set. If you expect more than that you will be disappointed. All-in-all not impressed. Won't be coming back.
We went to El Terasco's and had a group of 9. Food was good, but came out a bit slow. Service was good and we never ran out of chips/drinks. It was Sunday at around 3:30 and was largly empty; there were only 2 or 3 other tables occupied. Overall it was a good experience and I wouldn't mind going again.
Great people work there, very friendly. Hotel needs some work though. Stayed there for 2 months. Elevators kept breaking down. Pool had a lot if floating debris. Close to trees, and pines. A cage would be a simple fix. But again I say the staff was wonderful, they were very helpful, and thoughtful
Actually went there for the Spanish restaurant. The food was actually surprisingly good. The hotel looked nice, may recommend my friends stay there when they come to down
Microtel Inn Suites By Wyndham Lehigh is a US Lodging based in Lehigh Acres, Florida. Microtel Inn Suites By Wyndham Lehigh is located at 1320 Business Way, Lehigh Acres, FL 33936, USA.
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